Our goal is always to find an amicable solution through open discussion and by referring to the project specifications and contracts. In most cases, the Contract Administrator, who is employed by the client to ensure the contract is adhered to by both parties and to formulate judgements based on fairness and impartiality. This collaborative approach between all parties often leads to the quickest and most satisfying resolution. In the unlikely event that an agreement cannot be reached informally, we have established procedures for formal dispute resolution. This may involve mediation or adjudication by a neutral third party, as outlined in our contract. Please refer to our Complaint Resolution Statement in our Policies.